Waiting for review
3 items. Agents propose; nothing here is used until it is approved.
World facts 1
refund_window proposedproject:shopsource agent
proposed by ada · 2026-10-27 12:55:10
Now30 days
Proposed90 days
replaces 30 days
Procedures 2
refund_reply · rule · apologise proposedproject:shopsource agent
proposed by ada · 2026-10-27 12:55:10 · use when: Replying to a customer about a damaged item
Open with an apology when the item arrived damaged.
new entry
refund_reply · exemplar · ada-refund-issued proposeduser:adasource extracted
proposed by ada · 2026-10-27 12:55:10
Thanks for reaching out, Ada. Your refund for A-1042 was issued on Oct 6 to your card ending 4417. You'll see it within 5 calendar days. - Support
new entry